The American Institute of Bankers (AIB) is committed to maintaining transparency and fairness in all financial transactions related to membership, certification programs, training services, and corporate solutions. This Refund & Cancellation Policy outlines the terms governing fee payments, cancellations, and refund eligibility.
1. General Policy
All fees paid to AIB are subject to the terms outlined below.
- Unless otherwise specified in writing, fees are generally non-transferable and non-refundable, except in circumstances explicitly stated in this policy.
- Refunds, if applicable, will be processed using the original method of payment.
2. Membership Fees
A. Application Fees
Membership application fees are non-refundable once the review process has commenced.
B. Annual Membership Fees
- Membership fees are non-refundable once membership has been activated.
- Failure to utilize membership benefits does not qualify for a refund.
- In cases of duplicate payment or administrative error, AIB may issue a refund after verification.
3. Certification Programs
A. Enrollment Cancellation (Before Program Access)
Participants may request cancellation within a specified period (e.g., 5–7 business days) before access to course materials or examination scheduling. If approved:
- An administrative processing fee may apply.
- The remaining balance may be refunded.
B. After Program Access or Exam Registration
No refunds will be issued once:
- Access to learning materials has been granted
- Examination has been scheduled
- Digital content has been downloaded
- Assessment attempt has been made
C. Examination Rescheduling
Rescheduling may be permitted subject to administrative fees and availability.
4. Training & Events
A. Public Training Programs & Workshops
- Cancellation 10+ business days before the event: Eligible for partial refund (less administrative fee).
- Cancellation less than 10 business days before the event: Non-refundable.
- No-shows are not eligible for refunds.
- Participants may request transfer to a future session, subject to availability.
B. Executive Masterclasses & Conferences
Due to limited seating and advanced preparation:
- Fees are generally non-refundable.
- Participant substitution may be permitted with prior written approval.
5. Corporate Training & Institutional Services
For customized in-house training, consulting, or institutional services:
- Advance payments are non-refundable once project planning has commenced.
- Cancellation terms will be governed by the signed corporate service agreement.
6. Digital Products & Publications
All digital products, research reports, downloadable materials, and digital certifications are non-refundable once delivered or accessed.
7. Exceptional Circumstances
Refund requests based on exceptional situations (such as documented medical emergencies) may be reviewed on a case-by-case basis. Approval is at the sole discretion of AIB management. Supporting documentation may be required.
8. Administrative Errors
If a payment was made in error (duplicate charge, technical error), AIB will investigate and, if confirmed, process an appropriate refund within a reasonable timeframe.
9. Refund Processing Timeline
Approved refunds will typically be processed within:
- 10–21 business days, depending on payment provider and banking system.
- AIB is not responsible for delays caused by third-party financial institutions or payment gateways.
10. Policy Modifications
AIB reserves the right to update this Refund & Cancellation Policy at any time. Updated policies will be published on the official website.
11. Contact for Refund Requests
All refund requests must be submitted in writing to:
American Institute of Bankers (AIB)
Email: finance@aib-usa.org
Subject Line: Refund Request – [Program/Membership Name]
Requests must include:
- Full name
- Membership or registration ID
- Payment reference
- Reason for refund request
Commitment to Fairness & Transparency
The American Institute of Bankers aims to maintain a fair balance between protecting institutional resources and supporting our members and participants with professionalism and integrity.